These General Conditions apply to the websites www.Palart.com
Moreover these general conditions apply to all contracts concluded with PALART and they contain all mutual rights and obligations between the client and PALART
The client declares that previously to the conclusion of any contract with PALART he took notice of the general conditions as published on the website www.Palart.com of PALART and declares expressly to accept them.
This declaration of acknowledgment and acceptance is done by the” internet client” by an electronic confirmation and by the ‘non internet client” from the moment of agreement with the offer and the subsequent payment (or advanced payment) of the agreed amount.
Article 1. DEFINITIONS, SCOPE OF APPLICATION AND OBJECT
1.1. Definitions
1.2. Scope of application
Website and showrooms PALART
These general conditions apply to the use of PALART websites, to all PALART offers (via website or via the showrooms), and to all contracts concluded with PALART and contains the mutual rights and obligations of the client and PALART
Derogations
Unless expressly agreed otherwise in a written form, no derogations to the present general conditions will be accepted. All clauses which were not subject to derogation will remain fully in force.
General and Billing Conditions of the client
The client's own general and/or billing conditions will never apply to the contracts concluded with PALART
Worldwide sales
PALART's products are sold worldwide.
1.3. Object, offers and mistakes
Own brands – Intellectual property rights
PALART offers a jewellery line of high quality and standing under her own name and brand. This jewellery line is offered and showed on the website and in the specific showrooms mentioned on PALART websites.
All products manufactured and sold under PALART's name and brand are protected by national and international law (i.e. intellectual property rights) and are property of PALART It is forbidden to use the commercial names and brands ‘PALART' and/or ‘PALART' and to use, copy, reproduce, modify, disclose, distribute, supply, retail jewellery under the PALART brand or to transfer any rights to thirds. The client commits himself to indemnify and to guarantee PALART against all claims or lawsuits of third parties, for damages caused by infringements of these obligations.
Stocks and Offers
The products shown and described on PALART's website give an overview of the complete line of PALART The product price mentioned on the website of PALART does not contain a definite price offer. A purchase is only concluded when the (partial) payment has been received from the customer and PALART is able to deliver the product to the customer. PALART refers for as much as necessary to its article 1.4 of these General Terms and Conditions.
PALART aims at maintaining a stock of products shown and offered on her website. Yet PALART will never be able to guarantee that she can supply the product that the client is willing to buy. The client can always contact (by phone or mail) PALART, to verify the availability of a product. PALART will do its utmost best to manufacture and/or deliver the ordered products. In case of unavailability of the product or impossibility to manufacture the product or (sudden) extreme price fluctuations, and even if the (potential) client has transferred money to PALART by wire transfer or via credit card (hereby endorsing its intention to purchase), this does not bind PALART to deliver and PALART can still decide to repay the same sum. Of course, PALART commits itself to communicate as soon as possible the reason of repayment. PALART reserves the right to mention a truthful, yet indicative number of pave diamonds on the website or in tailor made quotations, for every jewel containing pave diamonds smaller than 0.30 ct that may vary in size (i.e., pave rings, bracelets, tailormade jewellery, etc.). These possibly slight differences result from considerations regarding durability, strength & flexibility of our jewellery. PALART undertakes to communicate this truthful, but nonetheless indicative number of diamonds as well as possible to the Client. For all jewellery for which the size does not affect the number of pave diamonds (i.e., earrings, pendants, etc.) present in the jewel, the number communicated on the website is not indicative, but very accurate.
As to tailor-made jewels, our experts always make an approximate calculation of the number of small diamonds in the jewel based on the pictures or information we are provided with. This number is rough and may be slightly rounded during the evolution of the manufacturing process. Given that any small change to the reduction or increase in the number of small diamonds will have no real effect on price, the price will remain the same in either case. Regarding the sale of colored gemstones (ruby, sapphire, emerald, ...), any indication of size, cartage of the gemstone(s) will always be communicated as accurate as possible. These values remain indicative. The images of colored gemstones on the website or accompanying a personal offer, strive to be a realistic representation of the given stone(s). A divergency in colour, due to incidence of light, current natural light conditions or the use of artificial light is possible. If the client requires exact information on the color and other properties of the given stone(s), it is possible to acquire a certificate (by a renowned laboratory) of the given stone(s). The certification of colored stone(s) is not offered standardly since this is not customary. The certification of coloured stone(s) implies a delay in production and an additional cost (starting from € 70,- dependent on the cartage of the stone(s).
Gift cheques
If available, clients can purchase gift cheques on the website and in all showrooms of PALART These gift cheques can be used as a payment instrument in order to purchase products shown and described on the website and this by using a single-use code. The value of the gift cheque will always be deducted from the price (VAT included) of the purchased jewel as mentioned in the order confirmation. Additional taxes (i.e., import taxes, local taxes outside EU) are at clients' charge.
Mistakes and clerical errors
Information, pictures, descriptions on the website of PALART or the information given by email, by chat communication - and/or by phone are as precise as possible. But PALART cannot be held liable for mistakes, clerical errors, erroneous mentions or lack of information.
When the client faces unclear information, he can always contact a representative of PALART Contact data of PALART are mentioned in the present General Conditions and on the website or with a tailor-made quotation. In case of unavailability of the product or impossibility to manufacture the product, and even if the (potential) client has transferred money to PALART by wire transfer or via credit card (hereby endorsing its intention to purchase), this does not bind PALART to deliver and PALART can still decide to repay the same sum. Of course, PALART commits itself to communicate as soon as possible the reason of repayment. When the price of a product, mentioned in the offer or a quotation, is different from the real price, a representative of PALART will contact the client, before expedition of the purchased product, in order to leave him the possibility to either pay the price difference, or to renounce the purchase. PALART apologizes for the troubles which could be caused by this.
Articles without diamonds
PALART is a diamond jewellery brand, selling only articles with diamonds. However, as a matter of service to our clients who buy/bought diamond jewellery, PALART offers (only) these clients the possibility to buy articles without diamond (e.g., golden wedding rings without diamonds). But this service is explicitly for clients who separately purchased diamond jewellery articles. Summarized, PALART will not allow purchases of non-diamond articles without purchase of a diamond jewellery.
This paragraph concerning articles without diamonds does not apply to watches. See art. 17 in our Terms of Use.
Pictures
PALART exerts herself to give a realistic and detailed picture of her products on her website. It could happen that a product is enlarged or reduced on the picture in order to allow the client to have a detailed view of the product. The client must be aware that each screen is calibrated in a different way so that image and colors can be slightly different from reality.
Availability
The client can verify the availability of a product on the website of PALART The data concerning a product (i.e. the price) are subject to daily changes and do not bind PALART In case of unavailability of the product or impossibility to manufacture the product or (sudden) extreme price fluctuations, and even if the (potential) client has transferred money to PALART by wire transfer or via credit card (hereby endorsing its intention to purchase), this does not bind PALART to deliver and PALART can still decide to repay the same sum. Of course PALART commits itself to communicate as soon as possible the reason of repayment. PALART reserves the right to mention a truthful, yet indicative number of pave diamonds on the website or in tailor made quotations, for every jewel containing pave diamonds smaller than 0.30 ct that may vary in size (i.e., pave rings, bracelets, tailormade jewellery, etc.). These possibly slight differences result from considerations regarding durability, strength & flexibility of our jewellery. PALART undertakes to communicate this truthful, but nonetheless indicative number of diamonds as well as possible to the Client. For all jewellery for which the size does not affect the number of pave diamonds (i.e., earrings, pendants, etc.) present in the jewel, the number communicated on the website is not indicative, but very accurate.
Determination and selection of the appropriate ring size
PALART provides the customer with as many tools as possible (e.g. Palart App, free synthetic ring sizers, possibility to measure one’s size in our showrooms etc. ...) so that customers are able to correctly determine their ring size even when ordering at distance. After determining the ring size (no matter through which PALART mean), the choice and the order of the right size is the customer's responsibility and not PALART’s. This applies to all means of ring size determining, including the determination in one of our showrooms with a standard metal ring sizer. Even in the latter case when receiving the opinion of the PALART advisors, the size choice remains at clients’ discretion and is their responsibility. Customers must decide based on their own impressions (ex. preference for a tighter or wider size etc. ...). Moreover, given the number of different ring styles and the fact that our products are hand-crafted, PALART is by no means able to ensure that the metal thickness of the finished products will be 100% equal to that of demonstration models (available in our showrooms), this means that depending on the different models there might be slight discrepancies in the ring size. PALART will never be responsible for any wrong ring size complaints and the shipping and size adjustment costs will never be on its behalf. These costs will be charged to the customer.
Determination of conformity of delivered products
Given the fact that our products are hand-crafted, and images and videos of the demonstration models online can be slightly different from reality due to the fact that each screen is calibrated in a different way, PALART is by no means able to ensure that the metal thickness, height of the settings, details of the chaton of the finished products will be 100% equal to that of demonstration models (available in our showrooms), nor to the visual demonstration if our website.
This means that depending on the different models there might be slight discrepancies in the finished product. Slight differences such as height of setting, style of finishing (rounded or tiger prongs), width and thickness of ring band, are not defined as inconformity. PALART will never be responsible for any complaints regarding these above explained slight discrepancies.
1.4. Conclusion of the contract
Intention to purchase:
Previous to the conclusions of any contract between an internet client and PALART the client must select a certain product and fill in the data asked by PALART By doing so the client only expresses his intention to purchase a certain product. The client can either choose a product at fixed price (see art. 1.1 Definitions) or a product at indicative price (see art. 1.1 Definitions). Upon reception of the clients' intention to purchase, PALART will, for an available product at fixed price (see art. 1.1 Definitions), immediately forward a definite offer to the client.
Offer and order confirmation:
Concerning the products at indicative price (see art. 1.1 Definitions) PALART will forward by email an offer to the client within ten (10) days. This offer will be as close as possible to the desires of the client expressed in his intention to purchase. This offer implies that from the moment the e-mail is sent to the client, the product in question will be displayed on the website for 2 working days. The client will therefore - for a maximum period of 2 working days - be able to purchase the production in question at this price, depending on availability.
Validity time of the offer and confirmation of the offer:
Each offer of PALART is conditional. Each offer has a validity time of maximum two (2) working days, starting from the moment that PALART forwards the offer to the client.
Provided that no contract has been concluded and/or that PALART did not receive any payment, nor any confirmation of payment (by bank transfer), the offer will be lapsed, notwithstanding the right of PALART to extend the running time of the offer. This means that the offer and the guaranteed price are only valid during the running time or during the extended running-time of the offer unless the product is unavailable, it is impossible to produce the product, or the product is under the influence of (sudden) extreme price fluctuations. Extension of time can only be granted expressly and in written form by PALART
Formation of the contract:
The contract is concluded provided that the client has unconditionally accepted the offer and has expressly accepted the general conditions of PALART and that PALART forwarded an unconditional order confirmation to the client. When the offer has been made by use of the website of PALART the order confirmation is forwarded to the client by mail on the mail address supplied by the client. The contract between the client and PALART always provides an explicit resolving clause. (See infra)
Explicit resolving clause:
Each contract concluded with PALART is subject to the resolving condition of payment of the purchase price within the period as précised hereafter. PALART explicitly refers to art.1184 of the Belgian Civil Code. In case PALART did not receive any payment, nor any confirmation of payment (by bank transfer), within five working days after the offer has been forwarded by PALART to the client, PALART will be entitled to resolve the contract in a unilateral manner and without notification of the client.
Valid contract:
When the contract has been concluded through the website, both the client and PALART explicitly declare that the contract has been valuably concluded by means of electronic communication. Parties declare that the contract has obligatory force notwithstanding the lack of physic signature. The electronic data of PALART are accepted as evidence.
Breach of contract:
To avoid abuse, the return policy only applies after the effective delivery and receipt by the Customer of the ordered and purchased item has taken place. If the customer wishes to cancel an order before delivery, the depreciation that it suffered will be charged.
PALART is committed to delivering high quality tailor-made products at the best possible price/quality ratio. As for the design, PALART has full confidence in the aesthetic sense and expertise of its craftsmen when manufacturing customized jewelry. Therefore, without any clear and precise indication from the customer’s side regarding the design of the jewel, PALART goldsmiths reserve the right to create the order on the basis of their own expertise in this area (which always includes the respect of quality standards such as stability, security and sustainability) and personal inspiration.
PALART will never be responsible for any complaints regarding the design of the finished jewel once the final version of the 3D drawings has been validated upon written confirmation by the customer without submitting any specific remarks on the appearance of the desired jewel.
At the end of the manufacturing process, small changes can still be considered, if possible. Indeed, it is at the discretion of our goldsmiths (whose choices and actions are always conducted by the compliance with quality standards such as stability, security, and sustainability) to decide whether it’s possible to make small adjustments, If small changes are possible but would entail costs, these costs will still be subject to customer’s acceptance.
In the context of Tailor made designs, PALART is always entitled to make necessary adjustments to the jewel in the context of technicality, durability, safety, portability.
And finally, in the particular case that the client has paid a partial amount of the total purchase amount (= advanced payment), and PALART has already started the production of a tailor made jewel or the purchase of a nonstandard diamond, then PALART is entitled to resolve the contract in a unilateral way, if the client does not pay the remainder part of the total purchase amount within the by PALART agreed & approved timings (if no specific date/period is set, the latest date/period for full payment is determined from the moment PALART notifies that the purchased item(s) are ready for shipment). In this case PALART is entitled to an indemnity which amounts at 40% of the total purchase amount, whereby obviously the partially paid amount will be considered as nonrefundable and as part of this due indemnity. Naturally, PALART is also authorized to always demand and enforce execution of the purchase and thus full payment.
PALART also possesses showrooms. These showrooms (with exception of the showroom of Antwerp) are not to be considered as points of sale. The main purpose of these showrooms is to facilitate & guide potential clients in questions & understanding of the offering by PALART. This can be done by guiding them through the website www.Palart.com or giving them explanation regarding the offered products. Every request from a potential client which might lead to a different price or quality as shown on www.Palart.com should be transferred to the headquarters of PALART in Antwerp, where the final decision regarding the price of requested quality will be taken and the sale will be concluded. The Showroom staff can also show articles (who room pieces samples) to the potential client, but the client can never take them with him/her, neither of them pickup in a later stage. The only showroom where a client can pick-up a purchased article is the showroom of Antwerp. The sale will always be concluded via PALART (www.Palart.com, owned by PALART), who will produce, invoice & deliver/ship the purchased product to the client.
1.5 What materials & diamonds are used by PALART?
PALART only works with 18 carat gold (75% gold – alloy 'Au750') and platinum 950 (95% platinum – alloy 'Pt950').
PALART only offers 100% natural diamonds. This means no lab grown, no treated, no artificial and no clarity intensified diamonds. In this regard, PALART uses the most advanced tools to detect & (if) reject any diamond which is not a natural one. In case of any questions, please contact our diamond expert at [email protected].
PALART only uses high quality diamonds in its jewels. For each piece of jewellery that holds a diamond equal to or over 0.3 carats, you receive a certificate of a recognized diamond laboratory, with a description of your stone's 4 C's. The quality or carat weight of the diamond offered on the website or on the quote is the minimum that PALART promises to deliver. PALART is always entitled to offer a deviation of the diamond in favor of the customer (for example higher quality or weight) based on availability in the market. However, in case of after sales service (whether within warranty or not) PALART can never be obliged to redeliver the upgrade just mentioned.
Concerning goods with a personalized character, and specifically diamonds with a quality deviating from our standard offering, PALART offers its client the possibility to communicate clearly and proactively their complete list of specifications. PALART composes its offer based on all information provided by the client. If PALART is not able to deliver any of the specifications listed by the client, it will be communicated clearly in the offer sent to the client. PALART will compose its offer based on the objective information listed on the diamonds certificate, hereafter named the diamond’s characteristics. If the client does not clearly express a precise preference for a given diamond characteristic, the offer will be composed without taking that specific diamond characteristic into account.
PALART shows and sells only diamonds that are approved by the client and prepaid (by bank wire only, no cash). As soon as PALART has received a proof of the customer’s bank wire transaction, is this considered as an agreement to purchase the diamond (jewel), making this purchase irreversible.
1.6 What is PALART’s policy towards conflict (blood) diamonds?
Conflict diamonds are diamonds that come from conflict areas, where local militia try to use diamonds to finance their activities. The Kimberley Process Certification System was set up to stop these diamonds to enter the world market by controlling the origin of diamonds from conflict areas.
The Kimberley Process is an international system that regulates diamond business to guarantee that they come from conflict-free areas. The Kimberley Certificate guarantees your diamond is not a 'conflict' diamond. It was determined that as from 2008, 99.9% of diamond transactions concerned non-conflict diamonds.
Obviously PALART has a zero-tolerance policy towards conflict diamonds. We only buy diamonds through the most respected diamond manufacturers who act in line with the standards set up by the Kimberley Process.
you find more information concerning conflict diamonds and the Kimberley Process Certification System.
Article 2. AVAILABILITY, IDENTIFICATION, SECURITY
2.1. Availability
The PALART website will be available every day, 24 hours a day. (See art.9 and 10 of the present general conditions)
2.2. Access and use
To receive an offer from PALART via internet, the client must identify himself and use the identification mode provided by the website. PALART exerts herself to secure as much as possible the communication line for ‘access to' and ‘use of' the website of PALART. For this purpose, PALART can at any moment change the access procedure, the identification mode, the access to this identification mode and the security measures, required by i.e., the technical evolution.
2.3. Use of a password
In some cases, the client will have to use a password to access certain parts of the website(s) of
PALART The access to these parts without using the password is strictly forbidden. The client must keep the received password secret. The client commits himself to inform PALART immediately in case his password has been disclosed to thirds or in case he received the password through person/company other than PALART. Any use of the services of PALART, if required after the valuable identification of the password, will be considered as been executed by the client. In case PALART has reasons to believe that the security of her website is in danger, she will be entitled to alter the clients' password.
2.4. Suspension of the service
Maintenance, modifications, improvements
PALART is entitled to suspend the services of her website and the connected systems when maintenance, modifications and improvements have to be done. If possible PALART will warn the client beforehand.
Technical incidents, force majeure, urgency
In case of a technical incident, in case of force majeure or in case of urgency, interruptions could occur without previous warning. In case of a partial or a total denial of access to the website, PALART will -if possible- try to explain the reasons to the client. PALART refers to the provisions of art. 9 and 10 of the present general conditions.
2.5. In case of problems
The client is requested to contact a PALART representative – as identified in art.16 of the present general conditions and on the website – in case the client faces problems as consequence of the interruption of the website, as mentioned in art.2 of the present general conditions.
Article 3. PRICES, METHODS OF PAYMENT AND PAYMENTS
3.1. Prices
Prices are not negotiable. Once the agreed price has been paid (fully or via partial payment), the price is fixed and will not be changed, whatever reason (promotions, etc) brought by the client.
Prices are in €, $, £, CHF, CNY, HKD or JPY.
Prices on the website are in €, $, £, CHF, CNY, HKD or JPY.
Overview of prices and transparency
In general: PALART guarantees that her product offer gives a correct and transparent overview of prices and of all elements of that price.
Costs connected to the method of payment: Certain payment methods (see art.3.2. infra) can result in additional costs. This will be clearly communicated to the client.
Calculation of the costs: VAT, local taxes, import and export charges and taxes, delivery costs, will be calculated in function of the place of delivery.
Promotional and/or special discount prices (in any form) are not cumulative. The use of discount vouchers or discount codes is only applicable for diamond jewels. The discount cannot be applied after the payment has been made. Gift vouchers distributed by PALART of € 200 can only be used if the purchased amount excl. VAT is higher than € 1000. Gift vouchers distributed by PALART cannot combined with other discounts, and only one can be used for each purchase. When the gift voucher is purchased by a client and distributed as a gift, more vouchers can be used for one purchase.
Internet client: The price mentioned by PALART in her offer to the client is due by the client, according to art.1.4. of the general conditions.
Non internet client: The price indicated in the invoice of PALART is due by the client.
Errors in the price offers
PALART is entitled to correct errors (of manipulation), like -but not exclusively- evident mistakes, even after conclusion of the contract. PALART refers -when required so- to art. 1.3. ‘Errors and mistakes and erroneous mentions' and to art.1.4. of the general conditions.
Product offer
Once the client has communicated his intention to purchase, PALART will make forward an offer to the client in which the VAT tariff will be mentioned. If required so, PALART refers to art.1.4. of the present general conditions.
The costs of delivery are paid by PALART
In case of delivery outside the EU, prepayment of export and import charges and taxes, and other local taxes and charges can be asked to the client.
What do the prices found on www.Palart.com include?
Prices & taxes payable to PALART depend on the country of destination (= country where the purchased items have to be delivered).
Clients within the EU
Prices (payable to PALART) will be increased with the appropriate VAT rate for each EU country.
Clients outside the EU
Prices payable to PALART remain exclusive VAT. This no VAT is applicable, but most countries apply on delivery a border tax and/or local taxes, which our clients have pay to the delivery courier. Palart offers you information on border and local taxes.
Tax-free purchases and export outside the EU
PALART offers its customers a tax-free purchases service. In this case, the customer needs to prefund Belgian VAT (21%) which will be refunded once the customer has performed exportation outside the European Union.
Refund rates for Belgian VAT (21%) at PALART:
ORDER < € 2.000 VAT EXCL. 18% Refund
ORDER € 2.000 - € 3.000 VAT EXCL. 19% Refund
ORDER € 3.000 - € 5.000 VAT EXCL. 20% Refund
ORDER > € 5.000 VAT EXCL. 21% Refund
PALART informs the customer about the items that the customer needs to present while passing through the customs of the European airport from where the customer will export the jewel. The customer will need to present the purchased product(s), the invoice, the passport (proving that the customer is no European resident) and the boarding pass (proving that the customer is leaving Europe).
The exportation must be performed within 3 months from the date shown on the product invoice.
The invoice must be stamped by the customs of the European airport from where the customer is performing exportation, so that the customer can claim a VAT refund from PALART. The stamped invoice needs to arrive at the PALART office no later than 3 months after the date the invoice was stamped.
PALART will transfer by bank wire to the customer the corresponding VAT refund amount exclusively upon receipt of the original product invoice stamped by the customs of the European airport from where the exportation took place (the stamp will be analyzed first).
For exports made from any other airport, PALART can decline application of the tax refund procedure. In case PALART decides to apply the refund procedure for an airport not on the list above, PALART will apply an additional administrative fee of 10 % which will be deducted from the total authorized refund amount (please consult the VAT refund scheme). For example, if a client is entitled a 21% refund (amount > 5000 VAT excl.), it would mean that he/she will be refunded 18,9% (= 90% x 21%).
The VAT refund is made upon receipt of a (stamped) suitable invoice for export provided by the internal accounting department of PALART. The customer must clearly express his/her wish to export from the start of the order process, so that the appropriate VAT rate (21%) is applied to the tax-free price, in order to determine a final VAT inclusive price. In case the customer does not communicate his/her export intention from the beginning, he/she will not be able to benefit from our VAT refund services. Therefore, the order will be subjected to the (nonrefundable) rate of local VAT, depending on the country of delivery.
PALART will never be responsible for any mistakes coming from the customer’s side (ex. erroneous bank details) that would result in bank fees. The customer will eventually be charged for these bank fees.
PALART will never take on its behalf any bank fees which result out of the bank wire. These bank fees will eventually be on behalf of the customer.
Tax-refund is performed according to the legal procedure established in the Royal Decree nr. 18 of the 29th of December 1992 that deals with the Value Added Tax exemptions when exporting goods and services to a place outside of the European Community. (The Article 8, 4°, of Royal Decree 18 states that the seller must establish the existence of the exportation by providing the customer with a copy of the invoice or a similar document bearing the stamp of the customs of exit from the European Community) according to which the presentation of the invoice of the purchased product (as exportation document) when passing through the customs is sufficient (in addition to the presentation of the three other items listed above - the product, the passport and the boarding pass). According to the Belgian and European law, no other documents are required.
PALART will never be responsible for any type of exceptional event that would prevent the client from exercising the right to claim a VAT refund (ex. refusal of airport customs to stamp the PALART invoice in case another document for exportation would be required according to any regional/national legislation, the closing of customs and impossibility for the customer to get the stamp, no reception or loss of the invoice sent by the client by the mail etc. ...).
Additional information
If required PALART will provide to the client enough information concerning the export and import charges and taxes, and other local taxes and charges concerning expeditions outside the EU. Export and import charges and taxes, and other local taxes and charges are always at client’s charge, unless otherwise provided in legal provisions.
PALART can never be held liable for differences/changes in VAT tariff or export and import charges and taxes.
3.2. Methods of payment
The client who received, and unconditionally accepted an offer of PALART, according to art. 1.4. of the general conditions, can pay in the following ways:
- Bank transfer (Please note that all extra bank charges need to be borne by the client. We need to receive the agreed amount NET on our account. No exceptions will be accepted).
-Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Dogecoin (DOGE) and 4 USD-pegged currencies (GUSD, USDC, PAX, BUSD)
- Visa, Mastercard, American Express, Diners Club, Maestro, Bancontact, Ideal, Paypal, Sofort Banking, Finnish E-Banking, GiroPay
- Alipay, WeChatPay, ChinaUnionPay
- Gift cheque of PALART
Bank Information
Extension
PALART can change and/or extend the payment means. These modifications and/or extensions will be communicated through the website of PALART
SSL Technology
In order to guarantee the security of online payments and personal data of the client, the online transactions will be encrypted by SSL technology.
Specific Conditions
When payment is done by credit card, the conditions of use of this card are determined by the card issuer. PALART is not involved in the relation between the client and the card issuer. PALART will never take on its behalf any bank fees that may be charged by the customer’s bank. These bank fees will eventually be on behalf of the customer.
Article 4. TERMS OF DELIVERY
4.1. In general
4.2. Term of delivery
Calculation of the term
The estimated time depends on the place of delivery and the type of product. The term of delivery mentioned in the offer is merely indicative and does not create any rights for the client. The term of delivery will be mentioned in the offer and – if required – confirmed in the order confirmation forwarded to the client.
Expedition between 2 to 10 working days
PALART exerts herself to deliver the purchased products as soon as possible. A term of delivery of 2 to a maximum of 10 working days should be taken into account by the client. In most cases maximum 8 working days in Europe and maximum 10 working days outside Europe. This delivery term starts from the day of reception of the payment on the account of PALART.
Paragraph 4.2 concerning the delivery between 2 to 10 business days does not apply to watches. See art. 17 in our Terms of Use.
Delay in delivery
PALART exerts herself to notify delays in deliveries to the client, by mail, fax, or telephone, within 24 hours.
PALART strives for excellence in delivery times. Since 2008 PALART has delivered > 95% of its packages in time, regardless the destination. Having said this, and although PALART works with very reputed delivery partners (FedEx, UPS, DHL, Brinks, etcetera), PALART can only control the ‘in-time’ shipment of a package. A delay in delivery can always happen and is therefore beyond our control. No company in the world can guarantee a 100% in time delivery. This is simply impossible as we always rely on people, regulations and governmental decisions and therefore force majeure can always happen, i.e. and in a non-restricted way is understood by force majeure, war, revolution, attempts, disasters, strikes, epidemics, pandemics, local and cross-border government measures and all other events beyond PALART's will and control by which PALART cannot partially or totally fulfil her obligations anymore and consequently does not grant the client any right for financial compensation or cancellation of the order. Consequently, a late delivery as such does not grant the client any right for financial compensation or cancellation of the order. If PALART is unable to deliver on time, PALART will inform the customer as soon as possible and agree on a new delivery date that is reasonable under the circumstances.
In the exceptional situation of a non-delivery or loss of package (for your info: since 2008, we observed a loss rate of below 0.05%), PALART will do its utmost best to limit any inconvenience caused. As our clients are fully insured against non-delivery, he/she will receive the option to be refunded or the option of reproduction and delivery of the exact same jewel, without additional costs. However, bear in mind that we can only start these proceedings once we have received an official statement of the courier that confirms the loss or non-delivery of the package to the client. Moreover, as our couriers are external partners, the client acknowledges that PALART is not the principal party at fault in case of such an exceptional event. Therefore, the client is fully informed and aware that PALART will not concede to unreasonable behavior or legal threats which demand remedying actions from PALART which go beyond its responsibility as described above.
4.3. Delivery address
Purchased products will be delivered at the address mentioned by the client in his intention of purchase or in the acceptation of the offer, after payment by the client. Client can be asked to sign a delivery note when the purchased goods are delivered. To avoid fraud PALART recommends the client to give his address mentioned on his credit card or known by the financial institution of the client.
4.4. Follow up of shipping
Reference number
When the purchased product is shipped, the client will receive a shipping reference number by email, by which he can follow up the shipment on the website of PALART starting from the collection at PALART PALART asks the client to make a precise follow up of the shipment and to assure that he will collect himself or charge a trustful person to collect the purchased product.
Control of the shipped parcels
PALART recommends her clients to check shipped parcels before the signature of the delivery note for apparent defects, such as i.e., fissures and dents.
4.5. Packaging of the product
All purchased products ready to be shipped by PALART are packed in a fitted, high-quality box to protect the purchased product during the shipping. This box can be perfectly used as a gift-wrap,
4.6. Insurance of the shipped product
Risk-free
Each shipment made by PALART in case of a first delivery to a client due to a purchase is fully insured (risk-free). PALART takes in this case all shipping risks at her charge. For security reasons the client can be asked to sign a delivery note when the purchased goods are delivered. PALART asks the client to make a precise follow up of the shipment and to assure that he will collect himself or charge a trustful person to collect the purchased product.
Transfer of risk
Risks are transferred to the client once the parcel (which contains the purchased product) has been delivered at the – by the client - indicated address, even if the delivery note has been signed for reception by another recipient than the client himself/herself. The recipient is obligated to sign for reception (which is the formal prove of delivery). Delivery is finalized when the recipient signs for reception. Any alteration to this process requested by the client transfers to risk the client (e.g., when the clients specifically request or authorizes a delivery without signature).
4.7. Partial delivery
When different parts of the order are delivered separately (i.e., when certain raw material or purchased products are not available), PALART can consider each delivery as a separate delivery. In this case the client will be contacted by a representative of PALART in order to pay additional transport costs.
4.8. Lack of collection of delivery
When the client fails to collect the parcel in due time, the parcel will be reshipped to PALART PALART will notify the client that the purchased product(s) remain(s) at his disposal at PALART and will invite the client to collect the purchased product within 1 month after reshipment.
The client will be entitled to collect the purchased product after payment of reshipment charges or to ask for reshipment to his address after payment of the reshipment charges to PALART and reshipment charges to the (new) address of the client.
When the client fails to collect in due time PALART is entitled either to ask for payment, or to resolve the contract in a unilateral manner and without intervention of any judge/court. In this case the already paid advances will be returned to the client.
Article 5. DIAMOND CERTIFICATES
5.1 Diamond Certificates
When the ‘Diamond grading report' must be replaced, PALART is entitled to ask the client for payment of a lump sum of 190 € to cover the administrative costs.
5.2 Used certificates
PALART only uses high quality diamonds in its jewels. For each piece of jewellery that holds a diamond equal to or over 0.3 carats, you receive a certificate of a recognized diamond laboratory, with a description of your stone's 4 C's. These laboratories are exclusively HRD, IGI and GIA. When a client has specific preference in terms of certificates before purchase, PALART will try to meet these. Unless specifically mentioned, PALART will never guarantee this. Also, will the client explicitly agree on the quality description of the diamonds as mentioned on the certificates delivered. Consequently, PALART will not respond to any further arguments in this matter.
Article 6. APPARENT DEFECTS
6.1. Apparent Defects
PALART clients are requested to inspect the purchased products immediately after delivery. Under penalty of preclusion, claims about apparent defects of the products must be notified in written form to one of the showrooms of PALART -as mentioned on the website- within a period of 2 months after delivery/reception.
6.2. Reshipment charges
The client can be requested by a representative of PALART to reship the purchased product, object of the claim. In this case reshipment charges are bearded by the client.
Article 7. RIGHT TO RENOUNCE AND TO EXCHANGE
7.1. Legal right to renounce
7.2. Extension to the right of renouncement
7.3. Conditions to the right of renouncement
7.4. Reshipment of the purchased product by renouncement
7.5. Control of reshipped parcels after renouncement and/or exchange
7.6. Reimbursement of the price
The purchase price paid by the client will be reimbursed by PALART within ten (10) working days after receipt or proof of return of the purchased product and after a satisfactory quality control of the purchased jewel(s), as provided in art.7.6. of present general conditions. If the purchased jewel(s) is depreciated, as described in 7.4 here above, the purchase price minus the estimated depreciation will be refunded.
Article 8. RESERVE OF TITLE CLAUSE
8.1. Transfer of property
Notwithstanding the delivery, the transfer of property of the purchased product will only occur after payment of the purchase price, included all due cost, charges, taxes and interests.
8.2. Retail, transfer, delivery, encumbrances.
The client is not entitled to retail, transfer, redeliver or deliver, or burden the purchased product with any personnel or rights in rem before the transfer of property provided in art.8.1.
Article 9. PRODUCT WARRANTIES AND RESPONSABILITIES
Palart's range of jewellery is the result of highly deliberate and carefully considered choices in respect of concept, style, quality, workmanship, and safety, with the strictest guidelines applying to all these factors. All our jewels are made by hand and checked by skilled craftsmen with years of experience at every stage of the process. Furthermore, every completed item of jewellery is subjected to our strict general quality control just before it is dispatched to the customer.
9.1. Hidden defects
9.2. Exclusion of warranty
Notwithstanding the provisions of art.9 of the present General Conditions, PALART will not be held to warranty in following cases:
- Normal wear and tear;
- Inappropriate or unjustified use of the product;
- Modification and reparation of the product without consent of PALART;
- If the original invoice and certificates cannot be supplied, have been altered or became unreadable;
- If the -even partial- defects have been caused intentionally, or by serious negligence or lack of maintenance.
- In the event of the loss of one diamond or more diamonds, unless expert in-house analysis demonstrates that the loss was as a result of a manufacturing error.
9.3. Warranties of the client
The Client is held to guarantee PALART against all claims of thirds against PALART and which find their origin in the implementation of the contract between the client and PALART (i.e., indirect damages), provided that the law does not oppose these damages and costs being charged to the client.
9.4. Costs concerning products excluded from warranty
Research costs
Research costs to analyze the foundation of claims for hidden defects of a purchased product made by PALART are at clients' charges if the claims appear to be not founded.
Costs of repair
For products which are excluded from warranty but must be repaired, PALART will forward a tender to the client before any repair. The client can always refuse the tender. In this case the product will be reshipped to the client provided prepayment of reshipment and research costs by the client.
9.5. Preclusion of property
By lack of prepayment of reshipment and research costs by the client within six (6) months after the forwarding date of tender,
9.6. Restriction of damage
PALART will never be liable for damages caused by a supplied service or product -whatever the reasons could be- for an amount which exceeds the amount of the invoice paid by the client concerning the said service of product.
9.7 Reshipment of the purchased product by use of product warranty
9.8 Legal minimum guarantee
PALART uses regarding the delivery of goods, the legal minimum warranty period of two years in case the goods are not confirm with the order placed. This means that faults or defects (if it appears that this was a hidden defect or if the defect was already present before the delivery) to the product until two years after the delivery will be repaired free of charge or replaced. The commercial warranty of 20 years of PALART does not affect those rights. If the defect or deficiency manifests itself within 2 years after delivery, then this is considered to have already existed before the delivery, unless we can prove otherwise. After 2 years, you will have to prove yourself that the defect was already present at the delivery. The client needs to inform PALART in writing within 2 months after ascertaining the fault or defect.
Article 10. RIGHTS AND OBLIGATIONS OF THE PARTIES – LIABILITY
10.1. Use of systems/connection
PALART waives any liability for damages caused by dysfunctions of the hardware and/or of the software systems and all devices referred to these systems, which are used to have access to the website of PALART
10.2. Security and precautions
The client is obliged to notify PALART immediately of all problems related to the access and use of the website of PALART
10.3. Unavailability of the website(s)
PALART waives any liability for damages caused by temporarily or final unavailability of her website.
10.4. Liability of PALART
PALART waives any liability for damages to the client or to thirds caused by:
10.5. Damages and interests
PALART will never be liable for damages caused by a supplied service or product – whatever the reason - for an amount which exceeds the amount of the invoice paid by the client for this service or product.
Article 11. INTELLECTUAL PROPERTY
The client will indemnify PALART and hold her harmless against any claim or legal action of third parties for damages caused by infringements on this provision.
Article 12. PERSONAL DATA
PALART will treat personal data received from clients according to the legal provisions concerning respect of privacy, as mentioned in her website.
Article 13. MODIFICATIONS TO THE GENERAL CONDITIONS
13.1. Publication of the modifications
Notwithstanding art.1.4. of the general conditions, PALART can modify the present general conditions, the prices on the website, the product-line and its offers at any time and will notify these changes to the client on her website. These changes are applicable as soon as they are published on the website.
13.2. Acceptance of the modifications
Use of the website after the publication of the modification of the general sales conditions means the acceptance of the modified version of the general conditions.
The client is requested to consult the general conditions at regular intervals.
Article 14. GENERAL PROVISIONS
14.1. The impossibility to fulfil, the nullity or the invalidity of one of the provisions of the present general conditions will not lead in any way to the impossibility to fulfil, the nullity or the invalidity of all other provisions of the present general conditions. In case the impossibility to fulfil, the nullity or the invalidity of one of the provisions of the present general conditions is certain, such a provision it will be held nonexistent...
14.2. Unless otherwise expressly agreed, not claiming a right or not applying a sanction, will never result in the renouncement of any right whatsoever.
Article 15. SETTLEMENT OF CONFLICTS, APPLICABLE LAW AND JURISDICTION
15.1. Settlement of conflicts
PALART exerts herself to please her clients. When a conflict relating to the interpretation and/or the fulfillment of the contract and the present general conditions appears, the client will be invited to take contact as soon as possible with one of PALARTs' representatives. PALART will exert herself to resolve the problems, the claims and the observations of the client in a constructive way, but always with reference to the ‘Terms & Conditions’. PALART is a member of Safeshops.be and recognizes as such the complaint procedure on Safeshops.be. This means that you, the consumer, have the right to file a complaint at Safeshops.be.
Safeshops.be will in such cases, without any further obligation, function as an intermediary to try and work out a solution for your complaint. In an extra-judicial settlement of the dispute, the Consumer Mediation Service of the Federal Government is authorized to receive any request for an extra-judicial settlement of consumer disputes. They will in turn handle the request themselves or forward it to a qualified entity. You can reach the Consumer Mediation Service via. Furthermore, for disputes of a cross-border character you can appeal to the Online Dispute Resolution platform of the European Union via. Furthermore, as we consider the business integrity of our staff as our highest asset, we inform that any form of intimidation, defamation, threat, unreasonable behavior, offense, or unfounded incrimination towards one of PALARTs' representatives will not be tolerated and will directly result that the line of communication will be handed over to our specialized legal team. In this regard, we draw the attention on the fact that, as a matter of principle PALART will take all necessary legal measures (including launching court procedure) in order to protect itself against any form of intimidation, defamation, threat, unreasonable behavior, offense or unfounded incrimination.
15.2. Jurisdiction
When parties were unable to resolve the conflict in an amicable way, only the Courts of the judicial district of Antwerpen are authorized. These Courts will have exclusive jurisdictions for all issues conflicts and disputes concerning the validity, the interpretation the enforcement or termination of the contract between the parties. The language used for legal disputes will be Dutch. In order to facilitate communication with the other party, PALART may decide - at its own discretion - to use the English language, but this is never to be considered as an obligation.
15.3. Applicable Law
All issues, questions and disputes concerning the validity, the interpretation the enforcement or termination of the contract between the parties shall only be governed and construed by Belgian law. No effect shall be given to any other choice of law or to any conflict-of-law rules or provisions (Belgian, foreign, or international) that would result in the appliance of another law or in the appliance of the Vienna convention concerning international sales.
Article 16. MISCELLANEOUS PROVISIONS
The social seat of PALART is established at 2610 Antwerpen, België, Dichterstaar 99.
For any questions, claims and observations concerning the services, the orders, the management, the privacy issues or the general conditions of PALART, please contact:
- e-mail: [email protected]
- address : PALART, Dichtersstraat 99, 2610 Antwerpen, België
Article 17. WATCHES
The terms of use as stated above also apply to watches of PALART as offered on the website, except for the points mentioned in this article. The rules regarding watches as stipulated in this article 17 have priority over the other rules in the terms of use.
17.1 object – articles without diamonds
PALART is a diamond jewellery brand, yet we offer high quality watches with or without diamonds. These watches are made using 18 K gold and meet our high-quality standards. Watches without diamonds can be purchased without the obligation to buy a diamond jewel.
17.2 terms of delivery – delivery period
The estimated time depends on the delivery address and the type of product. The delivery period mentioned on the website is merely indicative and no rights can be derived from this.
PALART exerts itself to deliver the purchased products or have the purchased products delivered as soon as possible.
As a rule, ff the watch is in stock, a delivery period of 5 to 7 business days should be taken into account by the client.
If the watch is not in stock, the client will have to take into account a deliver period of 6 to 8 business weeks.
This delivery period starts after receipt of payment on the PALART bank account.
17.3 product warranty
The commercial product(s) warranty of 20 years with respect to jewellery offered by PALART to its clients after delivery does not apply to watches.
The legal minimum warranty of 2 years is fully applicable to watches. This means that faults or defects (if this is a hidden defect or if the defect was present before the delivery) will be repaired or replaced free of charge, until two years after the delivery. If the defect or deficiency manifests itself within six (6) months after delivery, the defect is considered to have already existed before the delivery, unless proven otherwise. After six (6) months, the client will have to prove that the defect was already present at the time of delivery. The client needs to inform PALART in writing within 2 months after ascertaining the fault or defect.
Legal Information & privacy policy
1. Legal information
General information
The General Conditions apply to the website https://www.Palart.com/. By using this website, you commit yourself (hereafter the client) to accept and to respect these general conditions & the conditions explained under ‘legal information & privacy policy) as shown on www.Palart.com)
This website has been created and is managed by PALART, Dichtersstraat 99, 2610 Antwerp, Belgium.
Intellectual property rights
PALART offers a jewellery line of high quality and standing under her own name and brand. This jewellery line is offered and showed on the website and in the specific showrooms mentioned on PALART websites.
All products manufactured and sold under PALART's name and brand are protected by national and international law (i.e. intellectual property rights) and are property of PALART It is forbidden to use the commercial names and brands ‘PALART' and/or ‘PALART' and to use, copy, reproduce, modify, disclose, distribute, supply, retail jewellery under the PALART brand or to transfer any rights to thirds.
The client commits himself to indemnify and to guarantee PALART against all claims or law suits of third parties, for damages caused by infringements of these obligations.
Responsibility & liability of PALART
PALART refers as much as possible & whenever appropriate to the general conditions as publicized on www.bauant.com.
PALART puts a lot of efforts into the accuracy & completeness of the information which is provided to the visitors of its website. Information, pictures, descriptions on the website of PALART or the information given by email and by phone are as precise as possible. PALART pays the greatest attention to the information we share on our website. We cannot, however, guarantee that the given information is always completely without flaw or fault. If the given information contains an error which should be evident to the average consumer, we will not accept any liability for this error. When the client faces unclear information he can always contact a representative of PALART Contact data of PALART are mentioned in the present General Conditions and on the website.
When the price of a product, mentioned in the offer, is different from the real price, a representative of PALART will contact the client, before expedition of the purchased product, in order to leave him the possibility to either pay the price difference, or to renounce the purchase. PALART apologizes for the troubles which could be caused by this.
As said, the information, software, products & services (“information”) which are proposed via this website can show deficiencies of all kinds. Therefore, notwithstanding its objective to provide as accurate as possible information, PALART waives any liability for damages to the client or to thirds caused by circumstances as explained in article 10 of the General Conditions.
The products described & visualized on www.Palart.com van PALART give an overview of the product ranges of PALART.
The mentioning of a product on this website does not imply a firm offer. And the shown intention of visitor to acquire a product is insufficient to establish an agreement. Only after the visitor having endorsed its intention to buy by acceptance of the general conditions, can formulate an offer with a guaranteed and fixed price.
PALART has the explicit right to change any information (of any kind) on the site at any given point in time.
In some cases, the client will have to use a password to access certain parts of the website(s) of
PALART The access to these parts without using the password is strictly forbidden. The client must keep the received password secret.
The client commits himself to inform PALART immediately in case his password has been disclosed to thirds or in case he received the password through person/company other than PALART. Any use of the services of PALART, if required after the valuable identification of the password, will be considered as been executed by the client.
In case PALART has reasons to believe that the security of her website is in danger, she will be entitled to alter the clients' password.
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